Questions and Answers
Question: Who decides if a trip is to be canceled?
Answer: The Captain is the only one to cancel a trip.
How do I know if my trip has been canceled?
Answer: The captain will contact you by Email, and he will post it on the our Update Page if a trip is canceled.
Question: How do I purchase my tickets?
Answer: tickets are purchased online only.
Question: Can I make a phone reservation?
Answer: We do not take reservations by phone for any of our trips.
Question: Do you offer a group discount?
Answer: Due to Covid-19, we have suspended our group discount.
Question: How do I cancel my trip?
Answer: Contact us by calling (516) 623-5823 or by Email [email protected]
Question: Can I get a refund?
Answer: please check our refund policy.
Question: What the best way to contact us?
Answer: Call (516) 623-5823 during business hours or by emailing [email protected]
Question: I went to Groupon and cant find tickets?
Answer: Due to limited room on each trip we have suspended our 2021 Groupon special.